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PRIVATE POLICY

Henceforth Trust and Wills customer privacy notice 

 

Henceforth LTD understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients, staff and contacts and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. 

Please read this Privacy Notice carefully and ensure that you understand it. 

 

This privacy notice tells you what to expect us to do with your personal information 

 

1. Information About Us 

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Henceforth Trust and Wills is the trading name of Henceforth LTD, a company registered in England under Company Number 13501091, whose registered office is at 89 High Street First Floor, Newport Pagnell, Buckinghamshire, United Kingdom, MK16 8AB.

 

VAT number is 425 2788 82 

 

Postal Address: First Floor, Newport Pagnell, Buckinghamshire, United Kingdom, MK16 8AB. 

 

Telephone Number: 01992 245 115 

 

Email: admin@henceforthtrust.co.uk 

 

2. Personal Data  

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We will ensure that we will treat all personal information in accordance with data protection legislation, including the UK General Data Protection Regulations (UK GDPR) and Data Protection Act 2018 (DPA18) 

 

3. Your rights 

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Under Data Protection legislation you have the following rights with regards to your personal information: 

  1. the right to be informed about the collection and use of your personal data 

  1. the right of access your personal data and supplementary information 

  1. the right to have inaccurate personal data rectified, or completed if it is incomplete 

  1. the right to erasure (to be forgotten) in certain circumstances 

  1. the right to restrict processing in certain circumstances 

  1. the right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services. 

  1. the right to object to processing in certain circumstances 

  1. rights in relation to automated decision making and profiling 

  1. the right to withdraw consent at any time (where relevant) 

  1. the right to complain to the Information Commissioner 

 

 

4. What information we collect, use, and why 

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We collect or use the following information to provide services and goods, including delivery: 

  1. Names and contact details 

  1. Addresses 

  1. Date of birth 

  1. Purchase or account history 

 

We collect or use the following information for the operation of customer accounts and guarantees: 

  1. Names and contact details 

  1. Addresses 

  1. Purchase history 

  1. Account information, including registration details 

  1. Information used for security purposes 

  1. Marketing preferences 

 

We collect or use the following information for service updates or marketing purposes: 

  1. Names and contact details 

  1. Addresses 

  1. Marketing preferences 

  1. Location data 

  1. IP addresses 

  1. Website and app user journey information 

 

We collect or use the following information to comply with legal requirements: 

  1. Identification documents 

Lawful bases 

 

Our lawful bases for collecting or using personal information to provide services and goods are: 

  1. Consent 

  1. Contract 

  1. Legal obligation 

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: 

  1. Consent 

  1. Contract 

  1. Legal obligation 

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: 

  1. Consent 

  1. Contract 

  1. Legal obligation 

 

Our lawful bases for collecting or using personal information for legal requirements are: 

  1. Consent 

  1. Contract 

  1. Legal obligation 

 

5. Where we get personal information from 

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  1. People directly 

 

6. How long we keep information

 

We only keep your personal data for as long as we need to use it as described above in section 4 or for as long as we have your permission to keep it. 

 

7. Your data protection rights 

Under data protection law, you have rights including: 

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Your right of access - You have the right to ask us for copies of your personal data. 

 

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to provide information you think is incomplete. 

 

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances. 

 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. 

 

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organization, or to you, in certain circumstances. 

 

Your right to withdraw consent – When we use consent as our lawful basis, you can withdraw your consent. 

 

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

 

How to complain 

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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

 

Contacting Us 

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If you have any questions about Our Site or this Privacy Notice, please contact us by email at admin@henceforthtrust.co.uk, by telephone on 01992 245 115, or by post at First Floor, 89 High Street, Newport Pagnell, Buckinghamshire, MK16 8AB. 

Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you. 

 

Changes to Our Privacy Notice 

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We may change this Privacy Notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site, and you will be deemed to have accepted the terms of the Privacy Notice on your first use of our site following the alterations.   

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